All British Airways short-haul flights cancelled this morning from Heathrow – Business Traveller

UPDATE 1530: To see the updated situation, scroll to the bottom of the article….

All British Airways short-haul flights from Heathrow have been cancelled this morning.

The decision is as a result of a massive IT failure yesterday which caused huge delays across the airline’s network.

All short haul flights from London Heathrow have been cancelled until at least midday with long haul flights being prioritised.

The decision will cause issues not only for those flying short haul, but also those hoping to connect from short haul onto those long haul flights.

Heathrow Airport has also confirmed the problems.

The IT problems involve not only the airline’s website but also internal systems for check-in, crew allocation and stand planning (which looks at where the aircraft are parked at the airport).

In addition, there were problems with the airline’s website yesterday, preventing people from accessing information.

British Airways has categorically denied that the problems are as a result of a cyberattack and it is understood it is a hardware IT issue.

In a statement British Airways said the following:

“We are extremely sorry that due to the continuing technical issues we are facing we have regrettably had to cancel all short-haul flights from Heathrow today until midday. Customers due to travel later today should check their flight status on before coming to the airport as we anticipate further disruption during the day.”

“Our long-haul services at Heathrow and all flights at Gatwick and London City Airport are due to operate as planned, but customers may experience some delays. Our website is working and customers can check-in online and at the airport.”

“We are offering customers on cancelled services options including a full refund and all customers booked to travel on short-haul services from Heathrow today can opt to rebook to a later date for free if they choose. We will be contacting customers proactively.”

It is understood that London Gatwick flights and London City Airport flights are unaffected.

We will keep this page updated today as things change (hopefully) for the better.

As can be seen from the below screen grab from BA’s website, it does look like some short haul flights will be operating early this afternoon, although you should keep checking the website, since this might change.

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